Alamo Rent A Car — Car Rental in Dorval

Reviews of Alamo Rent A Car

• Aidan

  Added 2016.09.12

  Very disappointed with the recent changes in policy, they never told me that they now put a hold of around 250$ in your credit card. I had to ask why they charged me this much for a 25$ rental before getting an answer and when you return the car, you don't even get your money back right away. I had to call and they told me it can take up to 5days. That's ridiculous. The hold is not even written in the renting contract. They never put a hold on your credit card for Quebec customers before and that was the selling point that got me, other than the low prices you can get. When I brought the car back it was midnight, so they told me I had to drop the keys in a box and I would get my reimbursement the next day with the receipt but that never happened I had to call later that next day to get my receipt. This poor management changes everything.
• Jayden

  Added 2015.05.25

  Low prices, good and friendly service. Fast and easy steps. The only down part is the car itself. The steering wheel needed an alignment, the car smelled like someone's been living in it. Other than that, it did the job.
• Ryan

  Added 2014.06.07

  I have rented with Alamo countless times. Alamo can look me up in their database and see for themselves. I was just there recently on sat 17th of February. Ralph was not only extremely rude (worst customer service on his end) but he also didn’t advise me of the recent $250 hold. That was a key selling point with Alamo. I will strongly reconsider renting with Alamo again... very very disappointing.
• Christopher

  Added 2014.04.17

  I rented a mini van and the windshield was cracked when. I noticed it the next day at the hotel, I called to tell them and the person I spoke to said I had to take it up with the manager and he was'nt in at the time. When I dropped the car of the return manager said he had to look at the video and talk to a man by the name of Chico. Chico said he never spoke to me and the manager said he would inform me of a desision. When we arrived home the was a message stating that he was making a claim on the windshield. I called several times to Alamo and left messages to call me, but two days have passed and no one has called. I am very disappointed in the service I received on this matter, apart that everything else was great.
• Christian

  Added 2014.02.22

  Alamo is my go to rental company as they’re usually very reasonably priced and have a nice selection of vehicles. The SUVi rented this time left much to be desired. The vehicle had not been cleaned, one of the headlights was not working and the wipers barely cleared the window. I also noticed an issue with the acceleration be sticky one minute and sort of taking off on its own the next. When I dropped the car off the guy was very taken aback when it told him about the issues. He acted almost as if it was a personal insult against him. I just thought they might like to know so they could fix the issues.